Acceptance and scope
These terms are an agreement between you and Tradeforce Systems, LLC,a Wyoming limited liability company (“Tradeforce Systems”, “we”). They cover two things:
- this website — crewaware.app; using it means you accept the website portions of these terms; and
- the CrewAware service — the workforce management application at app.crewaware.app; creating an account requires accepting these terms, and the service records that acceptance.
If you use CrewAware on behalf of a company, “you” means both you and that company, and the company is bound by these terms.
Eligibility and authority
You must be old enough to enter a binding contract where you live, and able to do so lawfully. CrewAware is offered for business use; it is not a consumer product and is not directed to children.
When you create a company workspace, you are stating that you are authorized to do so on that company’s behalf and to accept these terms for it. If you are not, do not create the workspace — get someone who is.
Using this website
You may use this website to learn about CrewAware. You may not scrape it at abusive volume, probe or disrupt it, misrepresent yourself in the contact form, or use the site’s content to pass CrewAware’s identity off as something else. The contact form exists for genuine inquiries only.
The CrewAware service
CrewAware is workforce management software for companies: project-aware crew time tracking with GPS punch evidence and geofencing, crew and project scheduling, leave tracking, and payroll-preparation records and reporting.
CrewAware prepares payroll; it does not run payroll. The service produces payroll-ready records and exports. It does not calculate or file payroll taxes, pay employees, or submit to a payroll provider on your behalf, and it is not legal, accounting, tax or payroll advice. Decisions made from CrewAware records — including what a person is paid — are yours.
Accounts and workspaces
You create an account with accurate information and verify your email address. A company workspace is created and administered by the customer company; the person who creates it is responsible for the company’s use of the service, including who is invited, what roles they hold and what records are kept.
You are responsible for safeguarding your credentials and for activity under your account. Tell us promptly if you believe an account has been compromised.
Customer responsibilities
As a customer company you are responsible for:
- using the service lawfully, including compliance with the employment, wage-and-hour, privacy and monitoring-notice laws that apply to your workforce and your jurisdictions;
- the accuracy of the records your company creates and the decisions your company makes from them, including payroll decisions prepared from CrewAware exports;
- administering roles and permissions inside your workspace appropriately, and removing access when someone leaves;
- keeping your own copies of anything you are required to retain independently of the service.
Your workforce and their data
CrewAware records where a punch happened. That is the point of it, and it is also the part of the service with the most obligations attached.
You are responsible for telling your workers what is recorded and when, and for obtaining any consent or providing any notice the law where they work requires. Requirements differ by state and by country, they change, and you know your workforce and your jurisdictions — we do not.
You are also responsible for having the right to put employee information into CrewAware in the first place, and for handling your workers’ questions about their own records. How we handle information, and the division of responsibility between us, is described in the privacy notice.
Trial, pricing and subscriptions
New companies can evaluate CrewAware with a14-day free trial that starts without a payment method. Continuing after the trial requires subscribing inside the service.
CrewAware’s published plan is CrewAware Standard: $49 per month plus $8 per billable employee per month, or $490 per year plus $80 per billable employee per year. A billable employee is an active, non-archived employee in your workspace, with hire and termination dates honored in your company’s timezone; your subscription reflects that count as your roster changes. The pricing in effect for your subscription is presented inside the service when you subscribe.
Payments are processed by Stripe, and your subscription, payment method and invoices are managed from inside the service. Subscriptions renew for the interval you chose until you cancel.
You may cancel at any time from inside the service. Cancellation takes effect at the end of the period you have already paid for, and your access continues until then. Fees are non-refundable except where required by law or where Tradeforce Systems agrees otherwise.
Customer data
Your company’s workspace data — employees, projects, crews, time records, schedules, leave records and payroll-preparation records — belongs to your company. You grant us the rights needed to host, process, display and back up that data in order to provide the service, and for no other purpose. We do not use your workspace data to advertise, to profile individuals, or to train anything.
The service provides exports — including time-entry data and payroll exports — so your records remain usable in your own processes. How personal information is handled is described in the privacy notice.
Acceptable use
You may not use the service to:
- break the law or infringe others’ rights;
- attempt to access another company’s workspace or another user’s account;
- probe, overload, disrupt or circumvent the service’s security, rate limits or access controls;
- falsify time records, or use the service to misrepresent when or where work happened;
- upload malware, or submit content you have no right to submit; or
- resell, sublicense or provide the service to third parties as your own offering.
Availability and changes
We work to keep the service available and dependable, but we do not promise uninterrupted availability, and no service-level agreement is offered in these terms. Maintenance happens, and so do outages.
The service evolves: features may be added, improved or changed as the product develops. We will not remove a capability your subscription depends on without a reasonable way to keep working.
Intellectual property
CrewAware — the software, this website, the CrewAware name and mark — belongs to Tradeforce Systems, LLC. These terms grant you the right to use the service while your subscription is in good standing, and nothing more: no ownership, no source code, and no right to copy, modify, decompile or create derivative works except where law says otherwise.
Your company’s data remains your company’s, as described above.
Feedback
If you send us an idea, a suggestion or a bug report, we may use it to improve CrewAware without obligation to you and without it becoming confidential. Please do not send us anything you consider secret or are not free to share.
Third-party services
CrewAware relies on third parties to operate — payment processing, email delivery, hosting — and links to destinations we do not control. Those services have their own terms, and we are not responsible for them. The privacy notice names the providers we use and what each one does.
Disclaimers
The website and the service are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose and non-infringement. CrewAware provides records and tools; your company remains responsible for its own compliance obligations and for the decisions it makes.
Limitation of liability
To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising out of or related to the website or the service.
Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.
Suspension and termination
You may stop using the website at any time, and a customer company may end its subscription from inside the service as described above.
We may suspend or terminate access for material breach of these terms, for non-payment, where required to protect the service or other customers, or where law requires it. Where circumstances reasonably allow, we will give notice and an opportunity to put things right before terminating for breach.
After termination
When a subscription ends, the right to use the service ends with it. Export what you need before that point: the service provides exports precisely so that you can, and you should not rely on being able to retrieve records afterwards.
We make no commitment here about how long data is kept after termination, and we do not promise deletion on a schedule — see Retention in the privacy notice for why a specific period is not stated. If you need a defined arrangement, agree it with us before you subscribe.
Governing law
These terms are governed by the law of Wyoming, without regard to its conflict-of-laws rules.
They contain no arbitration clause and no class-action waiver, and they name no exclusive venue. Nothing here limits any right you have to bring a claim where the law says you may.
General
These terms, together with the privacy notice, are the entire agreement between us about the website and the service, and they replace any earlier understanding about the same subject. If a provision is held unenforceable, the rest stays in force. Not enforcing a right immediately does not waive it. You may not transfer these terms without our consent; we may transfer them in connection with a merger, acquisition or transfer of the business.
Changes to these terms
We may update these terms from time to time; the version published on this page is the current one for the website, and its date appears at the top. The service presents its terms at registration. Where a change materially affects your rights, we will make that clear rather than relying on the date alone, and continuing to use the service after a change means you accept it.
Contact
Questions about these terms: the contact form. The privacy notice describes how information is handled.